FAQ
Everything you need to know!
AutoMallSL provides an end-to-end UK vehicle sourcing and import service for Sri Lankan customers. You can select up to 3 preferred models and rank them by priority. We then source up to 7 suitable vehicles from trusted UK dealerships, normally within 2–3 business days. You review the actual vehicles, specifications, mileage, images and estimated landed pricing before choosing one. Once your order documentation and advance are completed, we arrange the agreed inspections/checks, purchase process, shipping, clearance support and nationwide doorstep delivery.
We currently specialise in the UK market. Vehicles are sourced primarily from manufacturer main dealers, approved-used networks and large reputable UK dealerships. We do not currently source from auctions, private sellers or small independent traders. AutoMallSL normally limits supplied vehicles to a maximum of 20,000 km mileage.
Yes. You can select up to 3 models and rank them by priority. Based on availability and your budget, AutoMallSL can present up to 7 suitable vehicles for comparison. If a particular UK vehicle does not offer sensible value for your requirements, we will tell you rather than recommend it simply to make a sale.
Our target is to provide suitable sourcing options within 2–3 business days after receiving a complete vehicle inquiry. Availability may vary for rare specifications or unusual requirements.
Your sourcing proposal will show the available vehicle and the major expected costs involved in getting it to your doorstep in Sri Lanka. This may include the vehicle cost, inspection/checks, UK logistics, freight and insurance, estimated Sri Lankan duties/taxes, clearance/registration costs, delivery costs and the AutoMallSL service charge. Government taxes, Customs valuation, exchange rates and third-party charges can change and are outside AutoMallSL’s control.
Payments are completed in stages in accordance with the customer’s signed order documentation. An advance payment is required after the customer selects a vehicle and signs the relevant documents. The amount varies depending on the individual order and is used as part of securing/progressing the selected vehicle. The remaining UK purchase amount is arranged through the applicable Letter of Credit process. Sri Lankan Customs duties/taxes will be paid by you directly in accordance with the applicable Sri Lankan payment process. Bank charges and other third-party charges may apply. Please contact AutoMallSL for more information.
Before committing to a purchase, customers receive the actual UK dealer listing, vehicle details, mileage, images and specification. After the required order documents and advance have been completed, AutoMallSL arranges the agreed comprehensive vehicle inspection and history/condition checks. Depending on the vehicle and transaction, inspections may involve the manufacturer/main dealer, AA or another approved inspection provider. Where required, regulatory/compliance inspections are completed through approved providers such as Bureau Veritas.
Our normal target is approximately 8–10 weeks from confirmed order to Sri Lankan delivery, depending on vehicle purchase timing, vessel schedules, shipping conditions, Customs clearance and government processes. Rare delays outside AutoMallSL’s control can occur.
AutoMallSL-supplied vehicles include an aftercare warranty through Sixth Gear Sri Lanka for 2 years from delivery or 100,000 km, whichever comes first, subject to the warranty terms, eligibility requirements and exclusions. The warranty includes eligible engine and gearbox coverage and 8 free labour on full services along with other benefits. Full warranty terms are provided as part of the customer documentation.
Your AutoMallSL account keeps your order information and key documents in one place. Once your vehicle enters the shipping process, shipment/vessel tracking and relevant progress updates are available through the platform, together with photo/video updates where available.
Yes. AutoMallSL offers nationwide vehicle delivery across Sri Lanka. Delivery arrangements and any location-specific transportation requirements will be confirmed as part of the order.
After selecting a sourced vehicle, the customer has up to 3 days to complete the required order documentation and advance payment. After signing the documentation and paying the advance, AutoMallSL currently provides an additional 2-day cancellation window. After that period, the advance is generally non-refundable, except where an applicable refund is due because of an error attributable to AutoMallSL, subject to the signed customer agreement and applicable law. Final contractual wording must match the signed order agreement.
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Nipul Deaminda